PAYMENT
Once you have received your confirmation of booking, the balance
of payment due must be sent to us two months prior to departure.
If a booking is made within two months of departure, full payment
must be made on receipt by the party leader of the confirmation
invoice. This date is shown on the confirmation invoice. Reminders
are not sent. If we do not receive all payments due (including
any surcharge where applicable) in full and on time, we are entitled
to assume that you wish to cancel your booking. In this case, we
will be entitled to keep all deposits paid or due at that date.
If we do not cancel straight away because you have promised to
make payment, you must pay the cancellation charges shown under
“Cancellation By You” below depending on the date we reasonably
treat your booking as cancelled.
The party leader (who must be at least 18) is responsible for all
those named on the booking and for making all payments due to us.
All correspondence will be sent to the party leader at the address
on the booking form or to your travel agent.
Credit cards are accepted at a nominal charge of 2%. There is no
charge for debit cards.
YOUR CONTRACT
A binding contract between us comes into existence when we despatch
our confirmation invoice to the party leader or your travel agent.
We both agree that English Law (and no other) will apply to your
contract and to any dispute, claim or other matter of any
description which arises between us (except as set out below). We
both also agree that any dispute, claim or other matter of any
description (and whether or not involving any personal injury)
arising between us which cannot be settled directly or through
the AITO dispute settlement service (see below) must be dealt with
by the Courts of England and Wales only unless you live in Scotland
or Northern Ireland. In this case, proceedings must either be brought
in the Courts of your home country or those of England and Wales.
If proceedings are brought in Scotland or Northern Ireland, you
may choose to have your contract and any dispute, claim or other
matter of any description which arises between us governed by the
law of Scotland/Northern Ireland as applicable (but if you do not
so choose, English law will apply).
SPECIAL REQUESTS AND MEDICAL CONDITIONS / DISABILITIES
If you have any special request, you must advise us at the time of
booking. Although we will endeavour to pass any reasonable requests
on to the relevant supplier, we regret we cannot guarantee any
request will be met. Failure to meet any special request will not be
a breach of contract on our part. Confirmation that a special request
has been noted or passed on to the supplier or the inclusion of the
special request on your confirmation invoice or any other documentation
is not confirmation that the request will be met. Unless and until
specifically confirmed, all special requests are subject to
availability. For your own protection, you should obtain confirmation
in writing that a special request will be complied (where it is
possible to give this) where it is important to you.
We regret we cannot accept any conditional bookings, i.e. any
booking which is specified to be conditional on the fulfilment
of a particular request. All such bookings will be treated as
“standard” bookings subject to the above provisions on special
requests.
If you have any medical condition or disability which may affect
your tour or have any special requirements as a result of any
medical condition or disability (including any which affect the
booking process), please tell us before you confirm your booking so
that we can assist you in considering the suitability of the
arrangements and/or making the booking. In any event, you must give
us full details in writing at the time of booking and whenever any
change in the condition or disability occurs. You must also promptly
advise us if any medical condition or disability which may affect
your tour develops after your booking has been confirmed.
INSURANCE
We consider adequate travel insurance to be essential. Details of
the policy we offer are shown in our brochure. Please read your
policy details carefully and take them with you on holiday. It is
your responsibility to ensure that the insurance cover you purchase
is suitable and adequate for your particular needs. We do not
check alternative insurance policies.
FINANCIAL SECURITY
We hold an Air Travel Organiser's Licence issued by the Civil
Aviation Authority (ATOL number 1220). When you buy an ATOL protected
air inclusive holiday or flights* from us you will receive a
confirmation invoice from us or via our authorised agent confirming
your arrangements and your protection under our ATOL. In the unlikely
event of our insolvency the CAA will ensure that you are not left
stranded abroad and will arrange to refund any money you have paid to
us for an advance booking. Please note: Not all holiday or travel
services offered and sold by us will be protected by the ATOL
scheme. *The air inclusive holidays and flights we arrange are ATOL
protected providing either the person who pays for the booking is
present in the UK when the booking is made or the first leg of any
flight(s) we arrange for you commences in the UK. For further
information, visit the ATOL website at
www.atol.org.uk
For overland tours, we are bonded members of AITO, the Association
of Independent Tour Operators, an organisation committed to uphold
standards of quality. Our bonding arrangement with AITO means your
money will be refunded or you will be brought back to the UK if
already abroad in the unlikely event of our being unable to provide
your tour due to our insolvency.
FINANCIAL SAFEGUARD
Any money paid to an authorised travel agent in respect of a tour
with Tangney Tours is at all times held on our behalf until paid to
us.
HEALTH
There are no compulsory vaccinations necessary to visit the countries
we feature in our brochure. Advice on vaccinations and medication
is contained in a booklet “Health advice for travellers” published
by the Department of Health. This can be obtained from the Department
of Health by telephone on 0870 1555455 or via its website
www.dh.gov.uk and from most Post
Offices. For holidays in the EU / EEA you should obtain an EHIC
(European Health Insurance Card) prior to departure from the Department
of Health (see above booklet and the website www.dh.gov.uk). Health
recommendations may change and you must check the up to date position
in good time before departure.
If you are undergoing medical treatment you must obtain written
permission to travel from your doctor. Any certificates you may
have should be taken with you along with your medication and should
be carried in your hand luggage.
PASSPORTS AND VISAS
British citizens require a British passport but and visas where
indicated. Requirements may change and you must check the up to
date position in good time before departure. A full British passport
presently takes approximately 2 to 6 weeks to obtain. If you are 16
or over and haven't yet got a passport, you should apply for one at
least 6 weeks before your tour. The UK Passport Service has to confirm
your identity before issuing your first passport and will ask you to
attend an interview in order to do this. If you are not a British
citizen or hold a non British passport, you must check passport and
visa requirements with the embassy or consulate of the country(ies)
to or through which you are intending to travel.
It is the party leader’s responsibility to ensure that all members
of the party are in possession of all necessary travel and health
documents before departure. All costs incurred in obtaining such
documentation must be paid by you. We regret we cannot accept any
liability if you are refused entry onto any transport or into any
country due to failure on your part to carry all required documentation.
If failure to have any necessary travel or other documents results
in fines, surcharges or other financial penalty being imposed on us,
you will be responsible for reimbursing us accordingly.
FOREIGN OFFICE ADVICE
The Foreign and Commonwealth Office publishes regularly updated
travel information on its website
www.fco.gov.uk/knowbeforeyougo/
which you are recommended to consult before booking and in good
time before departure.
CHANGES TO PROGRAMME
We reserve the right to make changes to the tour programmes and
conditions in our brochure before we enter into our contract with
you. Any significant change made to a tour programme itinerary, or
conditions, will be advised to you at the time of booking or as soon
as practically possible after we become aware of any change.
Most changes are minor. Occasionally, we have to make a
“significant change”. Significant changes are likely to include the
following changes when made before departure; a change of accommodation
to that of a lower standard (taking account of the local star rating
and our price categories) for the whole or a major part of the time
you are away, a change of outward departure time of 12 or more hours,
a change of UK departure point to one which is significantly more
inconvenient for you (except as between London airports Heathrow,
Gatwick, Stansted and Luton) and a significant change of itinerary
missing out one or more major destination substantially or
altogether.
We undertake not to cancel your tour once you have received your
confirmation invoice from us unless (1) the minimum number of persons
enrolled on a tour by 28 days before departure is not sufficient for
us to operate it or (2) we have to do so as a result of force majeure
(see below).
If we have to make a significant change or cancel, we will tell
you or your travel agent as soon as possible. If there is time to do
so before departure, we will offer you the choice of the following
options:-
(for significant changes) accepting the changed arrangements;
or
purchasing an alternative tour from us, of a similar standard
to that originally booked if available. You must pay the applicable
price of the alternative tour. This will mean your paying more if
it is more expensive or receiving a refund of the difference if it
is less expensive; or
cancelling or accepting the cancellation in which case you
will receive a full and quick refund of all monies you have paid
to us.
Please note, the above options are not available where any change
made is not a significant one. A change of flight time of less than
12 hours, airline (except as specified under “Flights”), London
airport to another London airport, type of aircraft (if advised),
destination airport or accommodation to that of a similar category
as defined by the local star rating or our price categories will all
be treated as minor changes.
If we have to make a significant change or cancel, we will, if
appropriate, pay you reasonable compensation depending on the
circumstances and when the significant change or cancellation is
notified to you or your travel agent subject to the following
exceptions. Compensation will not be payable and no liability
beyond offering the above mentioned choices can be accepted where
(1) we are forced to make a change or cancel as a result of unusual
and unforeseeable circumstances beyond our control, the consequences
of which we could not have avoided even with all due care or (2) we
have to cancel because the minimum number of bookings necessary for
us to operate your tour has not been reached (see above). No
compensation will be payable and the above options will not be
available if we cancel as a result of your failure to comply with
any requirement of these booking conditions entitling us to cancel
(such as paying on time) or where a change is a minor one /
not significant.
If after departure we cannot operate the tour largely as advertised
we will offer alternative arrangements for you to complete your stay
at the destination and where appropriate a refund for any difference
in the services supplied and those contracted for. If this is not
possible or for good reason you do not accept the alternative you will
be informed at the earliest opportunity and we will arrange for
equivalent transport back to the departure point of your tour in
the United Kingdom.
FORCE MAJEURE
Except where otherwise expressly stated in these booking conditions,
we regret we cannot accept liability or pay any compensation where
the performance or prompt performance of our obligations under our
contract with you is prevented or affected by, or you otherwise suffer
any damage, loss or expense of any nature as a result of, "force
majeure". In these booking conditions, "force majeure" means any event
which we or the supplier of the service(s) in question could not, even
with all due care, foresee or avoid. Such events may include, whether
actual or threatened, war, riot, civil strife, terrorist activity,
industrial dispute, natural or nuclear disaster, adverse weather
conditions, fire and all similar events outside our control.
TRAVEL DELAYS
The airlines, both scheduled and charter, coach companies, trains
and ferries we contract for our clients are all of good repute.
However in the unlikely event of a delay, howsoever caused, we cannot
be held liable for any costs incurred or inconvenience suffered. We
will always do our best to assist with passenger comfort if a delay
occurs. We do not own any aircraft, coaches, ferries or trains. Any
airline concerned may provide refreshments depending on the length of
the delay.
FLIGHTS
In accordance with EU Directive (EC) No 2111/2005 Article 9, we
are required to bring to your attention the existence of a “Community
list” which contains details of airlines who are subject to an
operating ban within the EU. The Community list is available for
inspection at
europa.eu.int. In addition, we are required to advise you of the
actual carrier(s) (or, if the actual carrier(s) is not known, the
likely carrier(s)) that will operate your flight(s) at the time of
booking. Where we are only able to inform you of the likely carrier(s)
at the time of booking, we will inform you of the identity of the
actual carrier(s) as soon as we become aware of this. Any change to
the operating carrier(s) after your booking has been confirmed will be
notified to you as soon as possible. If the carrier with whom you have
a confirmed reservation becomes subject to an operating ban as above
as a result of which we/ the carrier are unable to offer you a suitable
alternative the provisions of “Changes To Programme” above will
apply.
The flight timings shown in our brochure, on our website and/or
detailed on your confirmation invoice are for guidance only and are
subject to alteration and confirmation. Flight timings are outside
our control. They are set by airlines and are subject to various
factors including air traffic control restrictions, weather conditions,
potential technical problems and the ability of passengers to check
in on time.
Specific instructions relating to departure and travel arrangements
will be sent with your air or other travel tickets approximately 2
weeks before departure. You must accordingly check your tickets very
carefully immediately on receipt to ensure you have the correct flight
times. It is possible that flight times may be changed even after
tickets have been despatched - we will contact you as soon as possible
if this occurs.
Any change in the identity of the carrier, flight timings, and/or
aircraft type (if advised) will not entitle you to cancel or change
to other arrangements without paying our normal charges except
where specified in these conditions.
CONDITIONS OF SUPPLIERS
The services which make up your arrangements are provided by
independent suppliers. Those suppliers provide these services in
accordance with their own terms and conditions. Some of these terms
and conditions may limit or exclude the supplier’s liabilities to you,
usually in accordance with applicable International Conventions.
Copies of the relevant parts of these terms and conditions and the
applicable conventions are available on request from ourselves or
from the supplier concerned.
COMPLAINTS
If you have a complaint about any of the services provided to you,
you must immediately inform our local representative and we will
take prompt action to rectify matters. If you feel a dispute is not
satisfactorily resolved, you must give details in writing to our
local representative and the supplier concerned at the time and write
to us giving full details of your complaint within 28 days of the
return date of the tour. For all complaints and claims which do not
involve death, personal injury or illness, we regret we cannot accept
liability if you fail to notify the complaint or claim entirely
in accordance with this clause. If we cannot reach an amicable
resolution, AITO offers an independent low cost dispute settlement
scheme. Details available from us or AITO on request.
CANCELLATION BY YOU
A cancellation by you will take effect on the date we receive this
in writing. Cancellation of the whole booking requires notification
by the party leader. We will apply the following scale of cancellation
charges based on the period before departure notice in writing is
received and where applicable, is expressed as a percentage of the
total tour cost excluding any insurance premiums and amendment
charges which are non refundable in the event of cancellation.
Period Charge
Up to 56 days Deposit
57 - 29 days 50%
28 - 15 days 80%
14 days or less 100%
Outline details of insurance cover arranged by Tangney Tours
which includes cancellation cover are shown in our brochure and on
our website.
SPECIAL NOTICE
We reserve the right to ask any passenger who behaves inappropriately
to leave any of our tours.
We cannot guarantee in these circumstances to organise the
passenger’s return to their joining point. We reserve the right to
pass on to the passenger any costs incurred by Tangney Tours
should inappropriate behaviour result in such costs.
CHANGE OF DATE OR PERSON
You may transfer your reservation to another tour provided this is
done no later than 42 days prior to your departure, subject to payment
of the price of the applicable tour. You may transfer your reservation
to another person provided this is done at the time you inform us of
your decision not to travel, the substitute person complies with
the conditions applicable to the booking and the transfer request is
made no later than 10 days before departure. An administration fee,
not exceeding £50, may be made by Tangney Tours plus any airline or
other supplier charges. All other changes are subject to availability
and may require payment of an administration charge and the relevant
supplier’s charges, where applicable.
REVISION OF TOUR PRICE AND CURRENCY
Our published prices are based on contracted air fares, hotel
and transportation costs, existing airport taxes and current VAT
rates in the countries concerned. All costs and charges are shown in
our Booking Leaflet. Currency costs are recorded on the 16th of
November 2009 and based on the following €1.12 = £1.00, $1.60 =
£1.00.
REVISION OF TOUR PRICE AND CURRENCY
Our published prices are based on contracted air fares, hotel
and transportation costs, existing airport taxes and current VAT
rates in the countries concerned. All costs and charges are shown in
our Booking Leaflet. Currency costs are recorded on the 16th of
November 2009 and based on the following €1.12 = £1.00, $1.60 =
£1.00.
PRICE PROTECTION
We reserve the right to make changes to and correct errors in
advertised prices at any time before your tour is confirmed. We
will advise you of any error of which we are aware and of the
then applicable price at the time of booking. Once the price of
your chosen tour has been confirmed at the time of booking, we will
only increase or decrease it in the following circumstances. A
surcharge or refund (as applicable) will be payable, subject to the
conditions set out in this clause, in the event of any change in our
transportation costs or in dues, taxes or fees payable for services
such as landing taxes or embarkation or disembarkation fees at ports
or airports or in the exchange rates which have been used to
calculate the cost of your tour.
Even in the above cases, only if the amount of any increase in
our costs exceeds 2% of the total cost of your tour (excluding
insurance premiums and any amendment charges) will we levy a surcharge.
If any surcharge is greater than 10% of the cost of your tour
(excluding insurance premiums and any amendment charges), you will
be entitled to cancel your booking and receive a full refund of
all monies you have paid to us (except for any insurance premiums
and amendment charges) or alternatively purchase another holiday
from us as referred to in “Changes To Programme”.
You have 14 days from the issue date printed on the surcharge
invoice to tell us if you want to cancel or purchase another tour
where applicable. If you fail to do so, we are entitled to assume
you will pay the surcharge. Any surcharge must be paid with the
balance of the cost of the tour or within 14 days of the issue
date printed on the surcharge invoice, whichever is the later.
A refund will only be payable if the decrease in our costs
exceeds 2% of the total cost of your tour as set out above. Where
a refund is due, we will pay you the full amount of the decrease
in our costs.
We promise not to levy a surcharge within 30 days of departure.
No refund will be payable during this period either.
Passengers booking travel only do not have the protection of
this price protection and must pay the full amount of any increase.
Note: All information published in our literature is published in
good faith and believed to be correct at the time of publication. No
liability can be accepted for any errors or omissions. All prices to
be confirmed by Tangney Tours on booking.
OUR LIABILITY TO YOU
(1) We promise to make sure that the tour arrangements we
have agreed
to make, perform or provide as part of our contract with you are made
, performed or provided with reasonable skill and care. This means
that, subject to these booking conditions, we will accept
responsibility if, for example, you suffer death or personal injury
or your contracted arrangements are not provided as promised or
prove deficient as a result of the failure of ourselves, our
employees, agents or suppliers to use reasonable skill and care
in making, performing or providing your contracted tour
arrangements. Please note, it is your responsibility to show
that reasonable skill and care has not been used if you wish to make
a claim against us. In addition, we will only be responsible for what
our employees, agents and suppliers do or do not do if they were at
the time acting within the course of their employment (for employees)
or carrying out work we had asked them to do (for agents and suppliers)
.
(2) We will not be responsible for any injury, illness, death,
loss (for example loss of enjoyment), damage, expense, cost or
other sum or claim of any description whatsoever which results
from any of the following: -
- the act(s) and/or omission(s) of the person(s) affected
or any member(s) of their party or
- the act(s) and/or omission(s) of a third party not
connected with the provision of your tour and which were
unforeseeable or unavoidable or
- 'force majeure' as defined above
(3) Please note, we cannot accept responsibility for
any services which do not form part of our contract. This
includes, for example, any additional services or facilities
which your hotel or any other supplier agrees to provide for
you where the services or facilities are not advertised by us
and we have not agreed to arrange them as part of our contract.
In addition, regardless of any wording used by us in our
brochure or elsewhere, we only promise to use reasonable skill
and care as set out above and we do not have any greater or
different liability to you.
(4) The promises we make to you about the services we
have agreed to provide or arrange as part of our contract - and
the laws and regulations of the country in which your claim or
complaint occurred - will be used as the basis for deciding whether
the services in question had been properly provided. If the
particular services which gave rise to the claim or complaint
complied with local laws and regulations applicable to those
services at the time, the services will be treated as having
been properly provided. This will be the case even if the
services did not comply with the laws and regulations of the UK
which would have applied had those services been provided in the
UK. The exception to this is where the claim or complaint
concerns the absence of a safety feature which might lead
a reasonable holiday maker to refuse to take the tour in
question.
(5) Where we are found liable for loss of and/or damage
to any luggage or personal possessions (including money), the
maximum amount we will have to pay you is £500 per person
affected unless a lower limitation applies to your claim under
this paragraph (5) or paragraph (6) below. You must ensure you
have appropriate travel insurance to protect your personal
belongings.
For all other claims which do not involve death or personal
injury, if we are found liable to you on any basis the maximum
amount we will have to pay you is twice the price (excluding
insurance premiums and amendment charges) paid by or on behalf
of the person(s) affected in total unless a lower limitation
applies to your claim under paragraph (6) below. This maximum
amount will only be payable where everything has gone wrong
and you have not received any benefit at all from your tour.
(6) Where any claim or part of a claim (including
those involving death or personal injury) concerns or is based
on any travel arrangements (including the process of getting
on and/or off the transport concerned) provided by any air, sea,
rail or road carrier or any stay in a hotel, the maximum amount
of compensation we will have to pay you will be limited. The most
we will have to pay you for that claim or that part of a claim
if we are found liable to you on any basis is the most the carrier
or hotelier concerned would have to pay under the international
convention or regulation which applies to the travel arrangements
or hotel stay in question (for example, the Warsaw Convention as
amended or unamended and the Montreal Convention for international
travel by air and/or for airlines with an operating licence granted
by an EU country, the EC Regulation on Air Carrier Liability No
889/2002 for national and international travel by air, the Athens
Convention for international travel by sea and COTIF, the Convention
on International Travel by Rail). Please note; where a carrier or
hotelier would not be obliged to make any payment to you under the
applicable international convention or regulation in respect of a
claim or part of a claim, we similarly are not obliged to make a
payment to you for that claim or part of the claim. When making any
payment, we are entitled to deduct any money which you have received
or are entitled to receive from the carrier or hotelier for the
complaint or claim in question. Copies of the applicable
international conventions and regulations are available from us
on request.
(7) Please note, we cannot accept any liability for any
damage, loss, expense or other sum(s) of any description (1)
which on the basis of the information given to us by you
concerning your booking prior to our accepting it, we could not
have foreseen you would suffer or incur if we breached our
contract with you or (2) which did not result from any breach
of contract or other fault by ourselves or our employees or,
where we are responsible for them, our suppliers. Additionally
we cannot accept liability for any expenses or losses which
relate to a business (including self employed loss of
earnings).
Lourdes
